Delivery Policy

ABOUT DELIVERY

Delivery times vary depending on the product's destination. The delivery time is automatically displayed in the shopping cart; to see it, simply enter the ZIP code for the delivery address. If you change the quantity of items in the shopping cart, the shipping cost will be recalculated.

All products shipped are carefully packaged. It is not possible to schedule the delivery date and time for your orders. Products are always delivered Monday through Friday during business hours via the postal service or carriers. In the city of São Paulo, products will be delivered by our logistics company.

The order may be received by third parties, such as building doormen and family members, provided they sign the receipt for the merchandise. Two delivery attempts will be made on consecutive business days. If both delivery attempts are unsuccessful, the product will be returned to the Viver Organizer Distribution Center. For a reshipment, the customer is responsible for the shipping costs, and a new delivery date will be provided.

Viver Organizer ships the order within 5 business days. For locations outside the city of São Paulo, the delivery time provided by Correios must be added.

You can choose the delivery method:

a. Sedex Capital Cities (up to 5 business days) Other locations (up to 10 business days)

b. Major Cities and Other Locations (up to 28 business days) Important: The delivery times indicated above are subject to change due to external factors, such as strikes or service disruptions by the postal service, as well as national holidays and regional holidays in São Paulo, where the company is headquartered.

c. Shipping carrier, whose shipping costs and delivery times may vary depending on the distance from the distribution center in São Paulo.