Privacy Policy
When you make a purchase or sign up for a service with Viver Organizer, you provide us with certain personal information in order to facilitate your transaction. Viver Organizer is committed to the security of your data, respect for your privacy, and transparency with you; therefore, we have prepared this document to explain how your personal data will be handled by Viver Organizer and what measures we take to keep it secure.
Viver Organizer, registered with the CNPJ under number 24.996.797/0001-97, with its headquarters in São Paulo, capital of the State of São Paulo, at Rua Aureliano Guimarães, 150, Suite 912, Vila Andrade, and in accordance with the definition provided by the General Data Protection Law (“LGPD”) (Federal Law No. 13,709 of 2018), we will, for the most part, be the controller of your information and, as such, responsible for determining what happens to this data and for protecting it.
To make this policy easier to understand, whenever you see the terms “Viver Organizer,” “we,” or “our,” we are referring to the controller of your personal data—that is, Viver Organizer. Whenever you see “user,” “you,” “your,” or “yours,” we are referring to you, our customer or user of our platforms.
WHAT DATA IS COLLECTED BY VIVER ORGANIZER
During your experience at our store, we may collect various types of personal data—either automatically for verification, monitoring, and control purposes, or provided directly by you, such as when you register. See below for details on what personal data we may collect and in each situation:
During registration:
Full name;
CPF number;
Email address;
Cell phone number;
Date of Birth;
Information regarding your addresses.
When filling out the delivery address and payment method:
Billing address;
Shipping address;
We NEVER collect or store credit card information. When you choose a credit card as your payment method, the information you provide is stored directly on the acquirer’s website—whether it’s Cielo, PayPal, or any other platform used by Viver Organizer to process your payment.
When analyzing and monitoring your purchases or other financial transactions:
Registration information;
Product type;
Quantity;
Value of the goods (per unit);
Total amount of the purchase or transaction;
Nature of the financial transaction;
Bank account information and other payment methods used.
Below is a list of the information that may be collected even if the User is not registered with our online store:
While browsing the platform:
IP address;
Information about the device used for browsing;
Products and categories searched for or viewed;
View count;
Below is some information that will only be accessed if you authorize us to do so. You may revoke this authorization at any time by contacting us through our customer service channels or by following the path https://viverorganizer.com.br/customer/info.
HOW WE USE YOUR PERSONAL DATA
We use personal data to ensure high-quality service and a better shopping experience. Below is a list of the purposes for which we may use your personal data:
Registration information:
To enable us to provide the various services available at our store.
To handle requests and answer questions at our Customer Service Center.
To correctly identify the User.
To ship purchased products or send notifications about offers.
To contact you when necessary. This contact may cover a variety of topics, such as communications about promotions and offers, responses to questions, responses to complaints and requests, updates on orders placed, and delivery information.
To assist with the diagnosis and resolution of technical issues.
To develop new features and improvements, enhancing your experience with our available services.
To check your information in credit bureau databases.
To conduct investigations and implement measures to prevent and combat illegal activities, fraud, financial crimes, money laundering, and/or terrorist financing.
To ensure compliance with legal or regulatory obligations or to ensure the proper exercise of Viver Organizer’s rights. In such cases, we may even use and present the information in judicial and administrative proceedings, if necessary.
To cooperate with the enforcement of a court order, an order from a competent authority, or an order from a regulatory agency.
Navigation Data:
To assist with the diagnosis and resolution of technical issues.
To develop new features and improvements, enhancing your experience with our available services.
WHO WE MAY SHARE PERSONAL DATA WITH
To carry out the activities listed above, we may, whenever necessary, share your personal data with other companies in our group, service providers, partners, or regulatory agencies. We never sell personal data. Below is a summary of these possibilities:
Service Providers: To ensure we can provide our products and deliver high-quality services, we rely on the cooperation of various service providers, who process the personal data collected on our behalf and in accordance with our instructions. These service providers primarily assist us with fraud analysis, payment processing, marketing campaign management, database enrichment, and cloud storage.
Judicial, law enforcement, or government authorities: We may disclose personal data of Customers and/or Users in compliance with a court order, requests from administrative authorities, or legal or regulatory obligations, as well as to cooperate with government authorities, generally in investigations involving unlawful acts.
Potential buyers: We may share your personal data with other companies with which Viver Organizer enters into an agreement to sell or transfer all or part of Viver Organizer’s commercial activities, business, or operations. If the sale or transfer is not completed, we will ask the potential buyer not to use or disclose your personal data in any way, and to delete it completely.
STORAGE AND SECURITY OF PERSONAL DATA
We securely store your data in data centers located in Brazil, as well as abroad. In cases where data is stored abroad, we comply with all applicable legal requirements in accordance with the General Data Protection Law and its future regulations, ensuring the protection and privacy of your personal data.
We use the best techniques to protect the personal data we collect from unauthorized access, destruction, loss, alteration, disclosure, or any form of inappropriate or unlawful processing, including encryption mechanisms. We emphasize, however, that no platform is completely secure. If you have any concerns or suspect that your data may be at risk, please contact us through our customer service channels, and we will be happy to assist you promptly.
Your personal data will be retained for as long as you remain an active customer of Viver Organizer. After that period, we may store your personal data for an additional period for auditing purposes, to enable compliance with legal or regulatory obligations. We will retain your data for as long as necessary, in accordance with the timeframes established by applicable law.
COOKIES AND TRACKING TECHNOLOGIES
We may use certain monitoring technologies to automatically collect information about the activities carried out in our store. The information collected through these technologies is used to track app performance metrics, identify usage issues, understand user behavior in general, and collect data on content views.
Below are some of the technologies that may be featured in our online store:
Cookies: A cookie is a small file stored on the User’s device to provide a personalized experience when accessing the platform. Cookies help analyze internet traffic and let us know when a User has visited a specific website. A cookie does not grant access to a computer or reveal any information beyond the data the User chooses to share with us.
Pixels: Pixels are pieces of JavaScript code embedded in our applications, websites, or within the body of an email, for the purpose of tracking and collecting information about user activities, allowing us to identify their access patterns, browsing habits, interests, and product purchases, and are used to optimize content targeting.
Web beacon: A web beacon is a technique that makes it possible to track who is visiting a particular web page by identifying user behavior across different websites or web servers.
Analytics tools: These tools can collect information about how Users visit our store, which pages they visit, and when they visit those pages.
INTERNATIONAL TRANSFER OF PERSONAL DATA
Some of your personal data may be transferred to other countries, for example, when we use cloud computing services for data processing or storage that are located outside Brazil. But don’t worry—even in these situations, Viver Organizer complies with all requirements established by current legislation and follows industry best practices to ensure the protection and privacy of your personal data.
YOUR RIGHTS AS A DATA SUBJECT
Transparency regarding the processing of your personal data is a priority for Viver Organizer. In addition to the information provided in this Privacy Policy, you may also exercise the rights set forth in the General Data Protection Law, including:
Confirmation of the Processing of Personal Data.
Access to personal data.
Withdrawal of consent.
Correction of incomplete, inaccurate, or outdated personal data.
Deletion of personal data processed with consent, or data that is unnecessary or excessive, or when it is determined that any provision of the LGPD has not been complied with.
Information about the circumstances under which we may share or receive personal data about you with companies, partners, and other institutions.
Information regarding the option to withhold consent and the consequences of such refusal, where applicable.
All requests will be processed free of charge and will be subject to a preliminary assessment of the requester’s identity and the feasibility of fulfilling the request, in order to comply with any obligations that might prevent the full fulfillment of the requests made by rights holders.
RETENTION AND DELETION OF YOUR PERSONAL DATA
We will handle your personal data with the highest standards of protection and ensure your privacy for as long as you are our customer—whether you are browsing our platforms, using our services, or a potential customer with whom we share our product and service offerings.
Where applicable, and even if you choose to delete your personal data from our registration database, Viver Organizer may retain some or all of your personal data for additional periods to comply with legal or regulatory obligations, for the regular exercise of Viver Organizer’s rights, in connection with potential legal proceedings, for various types of audits, or for other time periods defined and supported by legal grounds that justify the retention of this data.
CHANGES TO THIS PRIVACY POLICY
We are constantly striving to improve our customers' experience. As a result, our personal data processing practices may change as we introduce new features and services.
We value transparency in how we handle your personal data. Whenever any relevant provision of this Privacy Policy is amended, such changes will be valid, effective, and binding once the new version is published on our website. These changes will be communicated through one of the channels you provided during registration (email, SMS, WhatsApp, and others).
CONTACT US
If you have any questions about this Privacy Policy—even after reading it—or need to contact us regarding matters involving your personal data, you may do so:
Through our customer service channels available at https://viverorganizer.com.br/contactus, requesting options regarding the privacy of your personal data, whenever available; or
From the Data Officer's email: adm@viverorganizer.com.br
We recommend that you check the most recent version of this Privacy Policy whenever you browse our online store.
We're always here to answer your questions and help you take control of your personal data.
Count on us to keep you informed!
Updated: July 25, 2026.
Viver Organizer Team