Return Policy

EXCHANGE OF GOODS

If you selected a product from our online store but were not satisfied with it upon receipt and would like to exchange it for another item, please note the following rules:

a. You may choose another item, subject to availability in our online store, within 30 days of receiving the product.

b. Shipping costs already paid for the original purchase will not be refunded. The customer is responsible for shipping the product to be exchanged and for paying the shipping costs for the replacement product.

c. The selection of a new product must be limited to the value of the original merchandise. If there is a difference, payment of the additional amount must be made via bank deposit.

1. How to make an exchange:

a. The product must not show any signs of use, washing, or alteration;

b. The product must be returned in its original, undamaged packaging within 30 days of receipt to the original shipping address, after first notifying us via our contact information: vendas@viverorganizer.com.br Return Address: Attn: Viver Organizer Ltda, Rua Aureliano Guimarães, 150 sala 912 - Vila Andrade - ZIP Code 05727-160 São Paulo - SP

c. The Electronic Invoice (DANFE), or a copy thereof, must be included with the product inside the package, along with the reason for the return noted on the back;

d. If you no longer have the original packaging, the product must be securely packaged for shipping in a way that adequately protects it from damage. If the product is at risk, the exchange will be accepted, and in this case, the product will be reshipped;

e. After shipping the merchandise to be returned, the customer must notify us via email vendas@viverorganizer.com.br the postal item number for tracking purposes.

f. The new product will only be shipped after we receive the product to be exchanged. CANCELLATION OF PURCHASE Pursuant to Article 49 of the Consumer Protection Code, customers who make purchases through online stores may cancel their purchase within seven (7) days of receiving the product. According to that article, if the consumer exercises the right of withdrawal, any amounts paid for any reason during the cooling-off period will be refunded immediately, adjusted for inflation.

1. Return of Merchandise in the Event of Cancellation of a Purchase:

a. The merchandise must be shipped to the original address, which has already been communicated to our contacts: vendas@viverorganizer.com.br. Return Address: Attn: Viver Organizer Ltda, Rua Aureliano Guimarães, 150 - Vila Andrade - ZIP Code 05727-160 São Paulo - SP

b. The product must be returned in its original packaging and must not show any signs of use.

1.1. Refunds:

a. For credit card purchases, the refund may appear on up to two subsequent statements.

b. Shipping costs will not be refunded. PLEASE NOTE: Refunds will be processed only after we have received and inspected the product(s) at our Distribution Center. The product must not show any signs of use.

2. Defective product:

2.1. Product with an Alleged Manufacturing Defect: If an item purchased from our store is defective more than 7 days after the date of receipt, you may contact us: vendas@viverorganizer.com.br.

2.1.1. Returning Merchandise in the Case of a Defective Product:

a. The merchandise must be shipped to the original address, which must be provided in advance through our contact information: vendas@viverorganizer.com.br. Return Address: Attn: Viver Organizer Ltda, Rua Aureliano Guimarães, 150 - Vila Andrade - ZIP Code 05727-160 São Paulo - SP

b. The Electronic Invoice (DANFE), or a copy thereof, must be included with the product inside the packaging, along with the reason for the return noted on the back; and

c. If you no longer have the original packaging, the product must be securely packaged for shipping in a way that adequately protects it from damage.

d. After shipping the merchandise to be returned, the customer must notify us via email vendas@viverorganizer.com.br the postal item number for tracking purposes.

2.2. Product Defect Analysis: The quality department will assess the defects and then finalize the report for the exchange request. Average turnaround time: 15 business days after receipt of the product. EXCHANGE REPORTS

1. Report in Favor of the Exchange:

a. The customer will receive a replacement product of the same model at the original shipping address.

b. If the same model is not in stock, the customer will be notified and may choose another model for exchange from among the options available on the website, within the credit limit.

c. If there is a price difference between the selected product and the product for which a complaint was filed, payment of the difference must be made via bank deposit.

2. Report Rejecting the Exchange: The product will be returned without the right to a replacement. Rejected items:

a. Absence of a defect (no evidence of the damage reported by the customer)

b. signs of improper use of the product.

c. signs of accidental damage.

d. normal wear and tear resulting from use.

e. Improper washing of the product.

SALE ITEMS/OUTLET

We do not exchange items or issue refunds in cash, via credit card refund, deposit, or bank transfer for clearance or outlet items.

If you have any questions, please contact us by email vendas@viverorganizer.com.br.

Sincerely, the Viver Organizer Team.